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Residential New Service Request

  1. This form should be used only to apply for new residential utility service for electricity, water, and garbage/recycling collection. You must have a valid email address to use this form. To establish residential utility service, do the following:

    • Complete this form.
    • Provide a valid Texas driver's license or Texas state ID number. If you have an out-of-state license or ID, you must either email a copy to customer service, fax a copy to 972-205-2100, or bring it to Customer Service at:
      217 N Fifth Street
      Garland, TX 75040
    • Within 30 days of your service being established, you must provide proof of a valid Texas Drivers License or Texas State ID, which you can do by calling 972-205-2671, or by faxing or bringing a copy to Customer Service.
    • Satisfy the deposit requirement with a paid deposit, credit check or an acceptable letter of credit.
    • A $30 Account Establishment Fee will appear on your first bill.

    We will review your request and respond to you as soon as possible during our normal business hours of 8 a.m. to 5 p.m. Monday through Friday.

  2. Your Name
  3. Gender*
  4. Employer
  5. Spouse
  6. New Service Address
  7. Rent or Own*
  8. May be up to 31 days in advance.
  9. Mailing Address
    If Different Than New Service Address
  10. Contact Information
    2 Phone Numbers are Required
  11. Select a Preference
  12. Alternate/Emergency Contact
  13. Your Present Address
  14. Automatic Bank Draft
    Would you like to learn about Automatic Bank Draft? This free program can draft the amount of your monthly utility bill directly from your bank or savings account each month, saving you the effort.
  15. E-Bill
    Would you like to receive your City of Garland utility bill electronically by email instead of receiving a paper bill through the mail?
  16. Leave This Blank:

  17. This field is not part of the form submission.