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On the Payment Entry screen, you will receive a message that one of your payment accounts is not available. Follow the instructions to edit the card’s expiration date on the Manage Payment Accounts page. If you continue to have problems, call Customer Service at 972-205-2671 or email customer service.
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Yes, you can pay online, or call 972-205-2671 and press 2. Your payment will be processed by ACI Speedpay.
You can make payments 24 hours a day, seven days a week. Your payment will be posted to your account within one business day. Write down or print out the confirmation number you receive as a verification of the process.
Using the ACI Speedpay service, you can choose from several ways to make payments including:
No, the Western Union Speedpay service does not support prepaid debit cards as a method of payment. Please use a regular debit or credit card instead.
Yes. ACI Speedpay charges a convenience fee for each transaction. The City of Garland does not receive any revenue from this fee. The ACI Speedpay convenience fee schedule is as follows:
With the transition to ACI Speedpay, customers who choose to use their service will incur a convenience fee for each payment transaction. The City of Garland does not receive any revenue from this fee.
You will need to make 2 payment transactions. The first payment will be $600, and the second payment $100. There will be a separate convenience fee of $2.95 for each transaction.
You will need to make two payment transactions. The first payment will be $2,500, and the second payment $500. There will be a separate convenience fee of $15.95 for each transaction.
We no longer accept these types of payments at the payment counter or drive thru window. However, there is a dedicated phone line to ACI Speedpay in the Customer Service lobby where you could make these types of payments by phone.
After making your payment, call Customer Service at 972-205-2671 (8 a.m. to 7 p.m. Monday through Thursday and 8 a.m. to 6:30 p.m. Friday), and provide the confirmation number you received to the Customer Service Representative to arrange reconnection of your utility service.
If you experience any problems, call Customer Service at 972-205-2671 or email customer service.
Yes, ACI Speedpay is Payment Card Industry (PCI) Compliant. The online and IVR credit and debit card process satisfies the security requirements as outlined by the Payment Card Industry (PCI). The PCI requires banks, online merchants and member service providers (MSPs) to protect cardholder information by adhering to a set of security standards. The PCI security standards include MasterCard’s Site Data Protection (SDP) program and Visa’s Cardholder Information Security Program (CISP).
Yes. With Utility Account Management, you can view your bills as well as your consumption history. You can also make edits to your customer profile.
Call Customer Service at 972-205-2671 and speak with an experienced representative who is there to help you.
If you are experiencing a temporary hardship in paying your utility bill, we can help with our City of Garland Customer Assistance Program (CAP). CAP is a partnership of the City and two local service agencies to help during times of temporary hardship. The funds are administered and distributed to qualified citizens by these agencies. If you qualify for assistance, help can be obtained by contacting these agencies directly:
Call our Utility Reconnect Service at 972-205-2671 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 to 7 p.m. Monday through Thursday and 5 to 6:30 p.m. Friday. The office is closed Saturday and Sunday.
If you live in an area serviced by Garland Power & Light the base deposit for electric service is $200, which includes water and solid waste services. All areas of Garland are serviced by the City of Garland for water. The deposit for a water-only accounts starts at $75, which includes solid waste services. Deposit can be paid in full when service is requested or with the first month’s billing statement.
We will accept a Letter of Credit from your previous electric, water or natural gas utility provider in lieu of a deposit if you have no more than one late payment in the most recent 12-month period. You can call 972-205-2671 for more information. The City of Garland does not provide natural gas service.
Yes. If you furnish us the address or fax number we can send the Letter of Credit directly to your new utility provider. Or, if you prefer, we can send the Letter of Credit to you or you can pick it up at our office. Call 972-205-2671 to request your Letter of Credit.
Yes. View information about your various payment options.
Yes, you can view utility bill inserts.
Garland Power and Light is installing new automated meters throughout its service territory beginning in June 2006 and continuing until all meters are replaced. Find out more about Automated Meter Reading.
We can send someone out to re-read your utility meters. A fee may be charged if the meter readings are found to be correct. For information to save on electricity and water usage, please read our Conservation Tips or arrange for a free Energy Audit.
Yes. There are payment locations near where you live and work. View a list of Authorized Payment Locations. Payments are credited to accounts the next business day. Keep your receipt as proof of payment.
Yes. Enroll or find out more about how Automatic Bank Draft can save you time and money by doing the work of paying your monthly utility bill on time for you.
Residential customers may apply for or cancel utility services by calling 972-205-2671 or visiting Customer Service. You can also apply for service online, and you will receive a follow-up email to confirm the details and connection date.
Commercial customers must apply in person at the Building Inspection Department, located on the first floor of the Main Street Municipal Building. A deposit will be required to start service. Call 972-205-2671 for more information.