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Web Portal Frequently Asked Questions
- What is MyMeter?
The new City of Garland Utility Customer Portal, powered by MyMeter, allows you to view and pay your bills anywhere you have Internet access, anytime you want.
- Who can use the Garland Customer Portal?
Any Garland customer with an account for electrical, water and / or Sanitation service(s).
- Why should I enroll?
We encourage you to enroll to take advantage of the new self-service options the portal has to offer: auto-pay, paperless bills and correspondences, online bill view, consumption graphs, and more. Our website will continue to grow and offer new items as new programs come available.
- How do I enroll?
You will need your City of Garland Account Number for each account you have on file, the service address (e.g. House or Street Number), name as it appears on your statement, and valid email address to enroll in the new portal. Go to our Customer Service webpage and click on the ”My Account” button to see instructions and then click on “GO” to create your new account. Note: As of September 12,2022, all previous portal users will be required to re-register in the new portal. To sign in, all you need is your mailing zip code, new account number, and a registered email address – your previous USERNAME / PIN number will no longer be used. You can find your new account number displayed on the most recent bill. If you have not received a new bill statement (one after September 12th, 2022), you will still be able to register using your previous account number.
- Why do I have a new account number?
The upgraded system provides the opportunity to enhance the security of our system and the customer’s account information. As a result, customers will be assigned newly formatted account numbers. Please make a note of this change if you have existing online banking payment methods - the account numbers for those payments will need to be updated. Garland will continue to accept payments and inquiries related to the old account number for a limited amount of time, to ensure there is sufficient time for customers to update and transition to the new account numbers. If you are simply using the Phone line or "Pay Now" button without logging in to set up an account on the portal please take note:
If paying over the phone when asked for your account number, enter your entire account number to equal 16 digits, leaving out the dash and pressing # after all digits are entered.
For Example: Account number 00001234-00056789 would be entered as 0000123400056789#. Old account information will no longer work through Speedpay.
If paying as a guest through the "pay now" button enter your entire account number to equal 16 digits, including the dash.
For Example: Account number 1234-56789 would be entered as 00001234-00056789. Old account information will no longer work through Speedpay.
- What types of payment methods are accepted?
Payment methods include checking accounts, credit or debit cards for online payment. Garland will continue to accept in-person payments of cash, checks, and money orders at our Payment Center(s) located at Charles E Duckworth Utility Services Building or Garland Utility Payment Drive-thru center.
- Can I make payments with an agent over the phone?
Service agents cannot process payments over the phone due to credit card securities. Customers will have the ability to dial in to (972)205-2671 and make payments through the automated voice assisted payment portal by selecting option 3. Please have your new 16 digit account number and payment method ready when instructed to enter the information.
- Can I make a one-time payment without enrolling?
Yes, go to https://utilities.garlandtx.gov/ and select “Pay Now” button in the middle of the screen. You will need the new 16-digit account number and identifying information to process a payment this way.
- Can I set up my payment in advance?
You can schedule a one-time payment to occur through your account sign in either in the future or on the due date. To do this, go to the “Manage Account Screen” and click on “View/Pay Bill.” You can also set up Auto Pay, for recurring payment on the due date each month
- Can I cancel a scheduled payment?
You may cancel a payment up until the scheduled payment date. This does not apply to recurring Bank Drafts set up through our software system.
- Can I print a copy of the bill for my records?
Yes, you can download and export your billing and payment history using the “Manage Account” screen. Customers will have the ability to print PDF copies of their bills and correspondences after September 12, 2022.
- Who can help me if I have a question?
Our Customer Service agents are ready to assist you with your questions Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, excluding holidays and weekends, at (972) 205-2671. Questions can also be emailed to Custserv@garlandtx.gov .