For this test a customer will use the actual meter readings to determine if consumption is taking place when water is not being used by equipment on the property. This requires no water to be used during the test and all water faucets, sprinklers, and other fixtures to be turned off. Before starting the test a full meter reading will need to be recorded (maybe take a picture of the register with the reading and dial location noted). Once a period of time has passed (it is suggested a few hours) a second reading of the register (or another picture) can be used to compare the two. If upon comparison you find that the number has increased on the odometer and / or the dial location has changed, you may have some sort of issue. This same test can be used to compare two months of water use, subtract last month’s water use from this month’s. In the examples above, you get 8,230 gallons of water used. While your meter tracks water usage down to the tens, you are only billed in the thousands.
If you determine there is a leak on your service and need to disconnect water to make the repair learn where you can turn off the service (here).
If you have made repairs, you may qualify for a leak adjustment. Find out if you qualify (here). If you need further assistance or have any questions please don’t hesitate to contact our customer service staff at (972) 205-2671.