Scammers may pose as City employees threatening to disconnect electric and/or water service unless immediate payment is made.
Be suspicious of anyone calling to demand payment over the phone, and be aware of the following:
- The City does not have an 800, 888 or other toll-free phone number.
- Scammers often “spoof” an actual City of Garland phone number on Caller ID, making it appear that the call is coming from the City.
- Scammers can copy the City’s recorded answering system/IVR or record their own that is similar to the City’s, including the call options menu.
- The City of Garland does not disconnect services outside of normal business hours of 8 a.m. to 5 p.m., Monday through Friday.
- City of Garland utility employees will never ask to enter your home. City employees will always be in a City uniform, have a City identification badge, and be in a City or GP&L vehicle.
For concerns or questions about utility scams or your Garland utility account, call Customer Service at 972-205-2671.
If you believe you have been the victim of the scam, report the incident to Garland Police at 972-485-4840.
For more about scams, check out our video.